How Journalists can benefit from

by | Oct 12, 2017 | Audience Benefits

Part one in our series of how different industries can benefit from using in their business.

Journalism is communication. Not only in terms of the end result, but also on the long and sometimes painstaking route to the final article or broadcast. To get there each journalist has their own methods that they employ, which often includes the use of email, text messages, video calls and instant messaging. These tools work in isolation, but imagine how useful it would be if they all worked together!

At we believe that an integrated solution could solve a number of challenges journalists face. For example, to find the right quote they either have to transcribe interviews, or search through hours of video or audio. treats both written and spoken conversations as equals, so it’s just a case of picking the appropriate search term. The system also provides a few handy features that could make putting together your next article far less painful. Have a look at our six pointers below:

Automatically transcribe your calls

Generate a written version of what was said by each participant by choosing to record and transcribe your audio and video calls. Even if the transcription isn’t quite right, you can play back the call from a specific point to find out exactly what was discussed. You can also edit the transcript afterwards if you’d prefer to keep a more accurate record.

Search across messages, calls and files

Use the comprehensive search feature to find discussions on a particular topic, or from a certain person. The search looks through written messages, filenames and call transcripts, so every last reference is surfaced. You can even play back a snippet of a recorded call directly from search. Don’t forget that the recorded call can also act as proof that the interviewee said what they did, if this is ever questioned.

Combine conversations to get the full picture

When pulling together different sources of information for an article, it can be useful to see then all in one place. On you can merge up to 9 conversations so they display on one screen and you can refer between them easily. You can also move and quote messages from one conversation to another – a novel way of highlighting information that you want to draw attention to or mark for later use.

Control your interviewee’s access

Ensure your interviewees can’t manipulate the conversation history by adding them as guests. Guest users can’t move or quote messages or invite other users to the conversation. It’s also easy to remove guest users from conversations which they no longer need to be a part of. This can be done per conversation, or users can be removed from everything in one click. When users are removed, their history remains in the system so there’s no risk of losing key information.

Always remain in touch

Even if someone has removed themselves from a conversation with you, you can always get back in contact with them. In the contacts book everyone who you have been in a conversation with is listed. Click on their avatar to start a new conversation with them, or if one already exists, to jump directly to it. This is especially helpful if you want to follow up with someone months down the line, or just keep in contact with past acquaintances.

Use dictation to take notes

If recording and transcribing a call isn’t appropriate, or you just need to jot down some of your own notes, you can use the dictation feature. This is perfect if you set up a conversation with just yourself in it. Click on the microphone icon to the right of the text input area, start talking, and your words will appear on the screen. They’ll be sent into the conversation when you pause. has been designed for industries which depend on communication and understand the need in keeping detailed records. We think our features give journalists a real advantage, but we’d love to know what you think. Create an account, then sign up for a organization and tell us how you get on!


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